Shipping policy

Last updated: October 28, 2026

Thank you for shopping with Artisan Elements Co. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on Sundays or national holidays.

If we are experiencing a high volume of orders or handcrafting delays, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or WhatsApp.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Estimated delivery time is 3 to 7 business days after dispatch, depending on your location. Metro cities usually receive packages within 3 to 4 business days, while rural or remote areas may take up to 7 business days.

Delivery times are estimates, not guarantees. Delays can occasionally occur due to extreme weather, festivals, or local transit disruptions.

Shipping costs

Shipping charges for your order will be calculated and displayed at checkout. Prepaid orders paid by UPI or card receive free shipping within India.

Cash on Delivery (COD) orders below ₹500 incur a ₹50 COD processing fee. No COD processing fee applies to orders of ₹500 or more.

Order Tracking

You will receive a shipment confirmation email and WhatsApp message once your order has shipped, containing your tracking number. The tracking number will become active within 24 hours of dispatch.

Shipping destinations

We currently ship only within India.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

Our wooden products are carefully packed in multi-layered bubble wrap and sturdy boxes to prevent transit damage. If you receive a product damaged in transit, please take a photo/video of the unboxing and contact artisanelementsco@gmail.com within 7 days of delivery to request a free replacement.

If your order is lost or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.